You have the right to cancel your purchase within 60 days.
The cancellation period is 60 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of revocation, you must inform us (AK MEDIA, Fleischmarkt 14/27, 1010 Vienna, Austria / firstname.lastname@example.org / Our contact form) by means of a clear statement (eg a letter, e-mail or message sent by post) inform about your decision to withdraw from this contract. Please use the points below and name them directly when contacting us to speed up the process.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than 30 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the 30-day deadline. You bear the immediate costs of returning the goods. You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the condition, characteristics and appearance of the goods. Therefore, we only ask you to send back products that you have not already damaged or contaminated and also to ship the products in their original packaging.
In certain situations, we can only provide partial / no refund (if applicable):
- Obvious traces of use
- Products that are not in their original condition are damaged or missing parts (which are not due to our mistakes)
Refunds (if applicable)
Once your return is received and verified, we will send you an email to let you know that we have received your returned merchandise. We will then inform you about the approval of your refund.
If approved, your refund will be processed and the amount will be automatically transferred to your credit card or original payment method, within a few days.
Late or missing refunds (if applicable)
If you have not received a refund yet, check your bank account again or contact your credit card company first, as it may take some time for your refund to be officially announced.
If after the above periods no refund has been received or you have not received a reply, please write us an email to email@example.com.
Return Information to contact
Please contact us with the following information as mentioned above to speed up the process:
I / we (*) hereby revoke the contract for the purchase of goods (*) by NOT NOW
Ordered on: (*)
Received at: (*)
Name of the customer:
Address of the buyer:
E-mail / Tel. of the buyer: